In a world in which anything is available at the click of a mouse, the determining factor for a business’s success is speed. 78% of customers now expect a same day delivery option and with a projected market valuation of £21bn by 2027, it may be one of the most lucrative business offerings you can provide to your customers.
Let’s delve into all the reasons your business should opt for next day delivery options and how you can go about it.
Customer satisfaction
As we already know, expectations are very high with customers – over three-quarters is a huge number! The last thing you want to do is inconvenience a customer, especially with their delivery.
Customers are most likely to abandon their cart when their delivery needs are not met, with over 50% of aborted purchases stemming from this dissatisfaction. Check out these stats to see just how important delivery is.
Keeping your customer satisfaction as high as possible will always be good for your business, with providing the fastest possible delivery sure to keep you in high esteem.
Streamlined services
Same day delivery not only improves the customer experience but also your own business will flow more smoothly thanks to the efficiency of fast-paced services. Overstocked warehouses are less of a concern, with your inventory generally easier to manage when it is not piling up or spaced out across weeks and months.
You can find couriers that will take care of most of the hassle with rapid delivery services; for example, same day courier Nottingham services are available from companies such as https://allaboutfreight.co.uk/same-day-courier/nottingham/.
Advantage over the competition
It is tough to compete with e-commerce titans such as Amazon; however, now that they have set the standards for customer satisfaction, keeping up and keeping ahead of your direct competition may be the difference maker for your business.
Same day delivery is a fairly new offering for e-commerce. Including it in your services can distinguish you from your competition, helping you meet quotas in record time and giving you an advantage over your slower rivals.