A great airport is one that looks at the whole travel experience through the eyes of the customer. It’s not enough to create a space that looks attractive. If it’s not meeting the needs of its visitors and customers, then it’s failing in its customer service. So, what are the things that makes an airport great?
Facilities and services probably have the most initial impact on a customer arriving to book in for a flight. These include things like plenty of places to eat, a choice of menus and catering available for people with special dietary requirements. It also means a good variety of shopping, meaning travellers can grab any gifts or last-minute essentials with ease and convenience. A good example of a customer-focused approach to shopping is the West of Ireland Airport at Knock, where airlines departing the airport allow passengers one bag of airport shopping with them.
Also, at this airport, you’ll find the Aviation Gallery, which is a must for aviation enthusiasts. The space is designed to be a relaxing area to spend time before travelling to see the aircraft preparing for take-off and parking after landing. Other features include live flight tracking information, a video wall showing a documentary on flight, a photo wall of the history of the airport and interactive touchscreen displays to explore the behind-the-scenes work of running an airport. This is a great example of an investment in the visitor experience, aiming to stimulate, entertain and educate. Why not enjoy this experience on your next flight with https://irelandwestairport.com/ ?
For those who find travel stressful or customers looking for an extra special experience, a dedicated executive lounge is the perfect place to relax and unwind away from the hustle and bustle. Part of recognising what customers want is recognising that some people want or need that bit of space. An executive lounge, like the facilities available at Ireland West Airport include free Wi-Fi, complimentary snacks and drinks, newspapers, laptop lines, flight tracking and a television.
A great airport also considers those arriving in the country and what their needs might be. If you’re visiting Ireland for the first time, the Ireland West Airport has a brand-new Visitor Discovery Centre in the terminal where visitors can receive free and independent information, advice, attraction and event details and activities from right across the region. Here you’ll find regular appearances from local producers offering samples of their produce or crafts, as well as music from local musicians. What a friendly and thoughtful welcome!
The accessibility of an airport is an important factor as well. When you’re following directions, carrying luggage and possibly have children in tow, you want it to be quick and easy to get into the terminal. Ireland West Airport offers pre-bookable parking online, providing favourable rates and no queuing at pay stations. This means you’re all set before you head off and need not worry about having the right change or that there won’t be a space for you. There are also more than 1,500 accessible spaces close to the terminal and frequent flyers are able to benefit from an annual parking pass.